We take this stuff seriously. If you have feedback regarding your Sweet Cow experience, whether it is a complaint or compliment - we value both equally. Feedback allows us to grow and improve, which ensures we can serve our customers and communities better. While we do our best to make ice cream dreams come true, sometimes we make mistakes and we want to be able to address those swiftly, so everyone has a smile on their face and love in their heart. We are in the ice cream business, so we spend more time scooping than behind a computer, so please allow us 24-48 hours to get back to you.